Frequently Asked Questions

If you can’t find the answer you’re looking for, call us on (0123) 456 7810 or email [email protected]

Using your member account

To register for the member site, please click on the 'Log in' button at the top of the page and enter your Username and Password then follow the instructions on screen.

If you have already registered for the member site then you will find a password reset link on the log in screen (by clicking 'Log in' above) which will allow you to reset your account. If you have not previously registered and no longer have your registration details, you can get the information you need by emailing [email protected]

We have provided links to some DC modelling tools to give you an idea of the fund value you might have when you get to retirement and how much you could get from it. To use this tool, go to the home page and click 'Estimate your pension’.

Staying alert for pension scams

We've put together some information to help you know what to look out for when you're approached by a potential scammer and what to do if you think you have been targeted, just click here

Help with money and pensions

If you need help with anything you can contact the administration team. The administration team cannot give you any advice.

If you need to speak to the Administration team, use the following details:

Call: (0123) 456 7810
Email: [email protected]

The Pension Advisory Service (TPAS)
TPAS is an independent voluntary organisation that gives free help and advice to anyone who has an issue with their company or personal pension scheme. TPAS can be contacted on 0800 011 3797 or at www.pensionsadvisoryservice.org.uk

The Pensions Ombudsman
If TPAS cannot help, members can contact the Pensions Ombudsman if your complaint is how your pension has been administered. It’s a free and impartial organisation and has legal powers to uphold or reject complaints. They can be contacted by phone on 0800 917 4487, via email at [email protected] or you can visit www.pensions-ombudsman.org.uk