Pensioners

If you need to update personal information such as your name, marital status, or home address, please contact XPS Administration directly. Their contact details are at the bottom of this page.

If you want to change, or update the people you’ve nominated to receive benefits in the event of your death, please send a completed Nomination Form to XPS.

Although your pension comes from the Plan, Virgin Media is responsible for making your payments. If you have a query regarding the date of your pension payments or the tax you pay on your pension, contact Virgin Media:
[email protected]

0345 149 0845 (Option 2)

FAO Pay & Reward team
Virgin Media - Employee Services
Broad Lane
Mayfair Business Park
Bradford
West Yorkshire
BD4 8PW

For any other queries regarding your pension you should contact the Plan's administrator, XPS Administration, their contact details are at the bottom of this page.

Once you’ve retired, part of your pension will increase on 1 January each year. The rates of increase are different for different elements of your pension:

Most of your pension is guaranteed to increase by at least 3% every year, unless you gave up some of your future increases in exchange for a higher immediate pension when you retired (known as a Pension Increase Exchange or PIE). 

• The increase in the relevant inflation index is measured from September to September.
• Your increases will be different from those shown above if you’ve taken the Pension Increase Exchange option. Please refer to your retirement paperwork for details of your pension increases in this case.
• A proportionate increase is applied on the first increase date after you retire (to reflect the number of months you’ve received your pension for).
• If you retire before GMP payment age (65 for males and 60 for females), you’ll receive non-GMP increases on your entire pension until you reach GMP payment age.

If you die while you’re receiving your pension, your Spouse or dependants, if they qualify under the Plan Rules, may receive a pension equal to 50% of the pension you were receiving.

If you die within five years of receiving your pension, a lump sum may be paid to your beneficiaries. This lump sum is usually the value of the pension payments which are due to be paid between your death and the end of the initial five year guarantee period. You can make sure that you let the Trustee know who you would want to receive any possible payment by returning a Nomination form to the Plan administrator.

You can return the completed form by email using the details at the bottom of this page or by post to:
XPS Administration
Albion
Fishponds Road
Wokingham
RG41 2QE

The earliest you can claim your State Pension is when you reach State Pension age. State Pension age is different depending on when you were born, and its a good idea to check your State Pension age on the Government's website.

If you reached State Pension age before 6 April 2016, you’ll get the State Pension under the old rules instead. You can read more about it on the Government's website.

If you're not yet receiving your State Pension, you can get a forecast of your State Pension from the Government's website.