Here is some information that you may find useful if you're receiving your pension from the Plan.

Updating your personal information

If you need to update personal information such as your name, marital status, or home address, please contact XPS Administration directly. Their contact details are at the bottom of this page.

If you want to change, or update the people you’ve nominated to receive benefits in the event of your death, please send a completed Nomination Form to XPS.

Pension payments and contacts

Although your pension comes from the Plan, Virgin Media is responsible for making your payments. If you have a query regarding the date of your pension payments or the tax you pay on your pension, contact Virgin Media:
[email protected]

0345 149 0845 (Option 2)

FAO Pay & Reward team
Virgin Media - Employee Services
Broad Lane
Mayfair Business Park
West Yorkshire

For any other queries regarding your pension you should contact the Plan's administrator, XPS Administration, their contact details are at the bottom of this page.

Pension increases

Once you’ve retired, part of your pension will increase on 1 January each year. The rates of increase are different for different elements of your pension:

Element of pension

Annual Increase Description

Pre 6 April 1988 Guaranteed Minimum Pension (GMP)

Nil increases

Post 5 April 1988 GMP

The increase in the Consumer Prices Index (CPI) up to a maximum increase of 3%

Increasing pension above the GMP earned before 6 April 1997

The increase in the Retail Prices Index (RPI) up to a maximum increase of 5%, plus any additional guaranteed increase (see below)

Non-Increasing pension above the GMP earned before 6 April 1997

Nil increases

Pension earned after 5 April 1997

The increase in the Retail Prices Index (RPI) up to a maximum increase of 5%, plus any additional guaranteed increase (see below)


Your additional guaranteed increase

Most of your pension is guaranteed to increase by at least 3% every year, unless you gave up some of your future increases in exchange for a higher immediate pension when you retired (known as a Pension Increase Exchange or PIE). 

  • The increase in the relevant inflation index is measured from September to September.
  • Your increases will be different from those shown above if you’ve taken the Pension Increase Exchange option. Please refer to your retirement paperwork for details of your pension increases in this case.
  • A proportionate increase is applied on the first increase date after you retire (to reflect the number of months you’ve received your pension for).
  • If you retire before GMP payment age (65 for males and 60 for females), you’ll receive non-GMP increases on your entire pension until you reach GMP payment age.


What happens when you die

If you die while you’re receiving your pension, your Spouse or dependants, if they qualify under the Plan Rules, may receive a pension equal to 50% of the pension you were receiving.

If you die within five years of receiving your pension, a lump sum may be paid to your beneficiaries. This lump sum is usually the value of the pension payments which are due to be paid between your death and the end of the initial five year guarantee period. You can make sure that you let the Trustee know who you would want to receive any possible payment by returning a Nomination form to the Plan administrator.

You can return the completed form by email using the details at the bottom of this page or by post to:
XPS Administration
Fishponds Road
RG41 2QE

Your pension payments are taxable in the same way as income.

You can read more on the Government's website

State Pension

The earliest you can claim your State Pension is when you reach State Pension age. State Pension age is different depending on when you were born, and its a good idea to check your State Pension age on the Government's website.

If you reached State Pension age before 6 April 2016, you’ll get the State Pension under the old rules instead. You can read more about it on the Government's website.

If you're not yet receiving your State Pension, you can get a forecast of your State Pension from the Government's website.