Getting help with finances and pensions
Who do I contact if I have questions about my Plan pension?
XPS Administration are responsible for the day-to-day running of the plan and should be your first port of call if you have any questions. Their contact details are on the bottom of this page.
You can also still write to us at:
How do I get independent financial advice?
Please note that an IFA will normally charge you for the advice they provide so you’ll need to check this with them. Neither NTL nor the Plan will cover the cost of any such advice.
If you’ve got any concerns about any independent financial advice, you’ve received you can contact the FCA.
How do I protect myself from pension scams?
We've set out useful information about pension scams on the Scams page, highlighting action you can take to protect your savings.
Is there a Representative Members' Organisation?
The NTL Pension Association (NTLPA) was established to understand, promote and represent the pension interests of its members, who include a substantial minority of the members of the Plan. It is run voluntarily by ex-NTL staff who monitor the state of the Plan and maintain a working relationship with the Trustees.
The NTLPA stays in contact with over 400 members through a quarterly newsletters and its website. It also encourages and fosters communication and social contact between members. Membership costs £10 a year. To join NTLPA, click here. Alternatively, you can request a joining pack from NTLPA’s Secretary, currently Trevor Birkbeck. You can email him or write to him at:
Tracing old or lost pensions
I've lost track of an old pension, what do I do?
Making a complaint
How do I make a complaint?
If you’d like to make a complaint, please contact XPS Administration first. If your complaint can’t be resolved, the Trustee has an Internal Dispute Resolution Procedure if you wish to escalate your complaint. You can start the process using the Initial Complaint Form, in Appendix 1 of the Internal Dispute Resolution Procedure.
What do I do if my complaint hasn't been resolved?
If you need to take your complaint further, The Pensions Ombudsman is an independent organisation set up by law to help people resolve their pension disputes and complaints. They are completely impartial and the service is free.
The Pensions Ombudsman
10 South Colonnade,
Canary Wharf, E14 4PU